Call logs list

The Call Logs list is your “session browser.” It’s built for fast triage: find the call, open it, and get evidence.

At a glance

• Search sessions by identifiers and entities.
• Filter by backend-driven attributes (availability depends on tenant/plan).
• Export sessions to CSV (may run as a background export job).
• Run analysis on a session (where available).

How to use the list like an operator

Search

Use search when you have a specific target (contact, campaign, agent, ID).

Filters (why availability varies)

Filter fields come from backend filterable_attributes. Some fields are Pro-only and are stripped for non-Pro plans.

Debug presets (internal roles)

Platform roles can use debug presets for common investigation patterns (tool calls, webhook failures, missing recordings, slow latency, etc.).

Call type filter (superadmin)

Some internal users may see a call-type selector (pipeline vs realtime). Treat this as an internal debugging tool.

Columns (what matters)

Columns can include:

• started / ended
• status
• direction
• provider
• agent
• duration
• recording
• cost
• contact/campaign/outcome (plan-gated)

Row actions

• play/open recording
• copy/open session ID
• run analysis
• open call detail page