Call logs list

The Call logs list is your session browser. It is built for fast triage: find the call, open it, and get evidence.

At a glance

• Search sessions (the query is sent to the list with pagination and sort).
• Filters use structured filters from the backend; which fields exist varies. Pro plans keep campaign and contact task filters; non-Pro plans may hide those options in the app.
• Export CSV starts a job from your current search, filters, and selection, then takes you to that export’s progress page. Export history is available from the page header.
• Row selection supports exporting the current selection or all matching rows across pages (when that mode is available).
• Run analysis opens the analysis dialog for that session (row menu).
• Superadmin may see a Type control (pipeline vs. realtime) for conversation mode.
• Debug presets (tool calls, webhooks, missing recording or transcript, slow voice-to-voice, and similar) are shown only to superadmin and platform_admin / platform_support, and only when the backend exposes the needed filter fields.

How to use the list like an operator

Search

The search box updates the list together with filters and pagination. Use it for fast lookup alongside column sort when the backend marks fields sortable.

Filters (why availability varies)

Filter fields come from the server for voice sessions. The app applies Pro gating: on non‑Pro plans, filters tied to campaign or contact task fields may be removed. Some latency-style filters only appear if the backend exposes them.

Debug presets (platform staff + superadmin)

Superadmin, platform_admin, and platform_support can use Debug presets when the required filter fields exist. Presets include patterns such as tool calls, failed tool calls, webhook activity and failures, trace errors, missing recording or transcript, slow voice-to-voice, and unknown-caller (sentinel contact).

Call type filter (superadmin only)

Superadmin can set Type to All, Pipeline, or Realtime (maps to conversation mode in filters). Other roles do not see this control.

Columns (what matters)

Typical default-on columns (often for Pro tenants) include: Started, Status, Direction, Provider, Agent, Duration, Recording, Cost, and (Pro) Contact, Campaign, Campaign outcome. Additional or optional columns can include From; Variant, Issue, Call SID, ID (session id with copy), UUID, Stream Ref, Ended, Summary, Follow-up; Tenant appears only for superadmin and is on by default in that view.

Non‑Pro plans hide Pro-only columns: Contact, Campaign, Campaign outcome, Variant, and Issue.

Row actions

• Open session: open a row (or the row’s view action) to go to Call details for that session.
• Recording column: play or open when a recording is available.
• ID column: session id (copy and related actions, per the app).
• Row menu: Run analysis (opens the analysis dialog for that session).
• Bulk bar: Export CSV for the current selection or for all pages when that mode is on.