Adding Phone Numbers

Your phone number setup shapes answer rates, reputation, and how confidently your team can scale. Start with a small, well-labeled pool so you can verify quality before you add more volume.

Prerequisites

You have permission to manage phone numbers in Callaro.
You know which campaign or team the number will support.
You have chosen a provider or number source approved by your organization.
You have a naming convention for labels, such as region, team, or use case.

What this setup controls

Provider or source: Where the number comes from and how it is connected to Callaro.
Label: The internal name your team sees when assigning, reviewing, or troubleshooting numbers.
Activation status: Whether the number is ready to use in campaigns.

How to decide before you add numbers

Add a small batch first if you are launching a new motion or market. This makes it easier to catch configuration issues early.
Add more than one number if you expect higher outbound volume and want to support number rotation.
Use clear labels if multiple teams share the same workspace. Good labels prevent assignment mistakes later.

Steps

Open the phone numbers section in your workspace.
Select the option to add or connect a number.
Choose the provider or source for the number.
Enter a label your team will immediately recognize, such as Phoenix SDR Team or Dallas Real Estate.
Review the activation details and save the number.
Confirm the number appears in your inventory with the expected status.
If you plan to use the number right away, assign it to the correct campaign after setup.

What good setup looks like

Every number has an obvious label tied to a region, team, or campaign type.
New numbers are active before launch day.
The team knows which numbers are reserved for testing versus live production use.
The first live batch is small enough to monitor closely.

Troubleshooting

The number does not appear after saving

Refresh the inventory first. If it still does not appear, review the provider connection details and confirm the save completed successfully.

The number appears but cannot be assigned

Check whether the number is active and available for campaign use. If it is newly connected, wait for the status to finish updating and try again.

The team is unsure which number to use

Update the label before launch. Ambiguous labels create avoidable mistakes during campaign setup and reporting.

Final checklist

The number is visible in your inventory.
The label is clear and follows your naming convention.
The number is active and ready for assignment.
Your first number batch matches your expected launch volume.
The campaign owner knows which number or pool to use.