Campaign dashboard (Start Here)

The campaign dashboard is where operators answer one question fast: Is the system healthy right now?

This is not a “reporting page.” It’s a control panel. Use it to decide whether to drill into a specific campaign, pause something, or troubleshoot dispatch health.

At a glance

• The dashboard has a realtime “right now” band (live tiles + running campaigns).
• The dashboard also has date-filtered analytics sections (not all widgets are realtime).
• Running campaign cards show progress and highlight high failure rate.

Live Now tiles (realtime)

These tiles are designed for quick posture checks:

• Calls in progress
• Running campaigns
• Active agents (last 10 minutes)
• Pending campaigns

Each tile links you into the right “next click” (typically a filtered campaigns view).

Running campaigns board

Each campaign card surfaces the operator-grade basics:

• campaign name and status
• completed tasks vs total tasks
• failed tasks
• progress percentage
• high-failure severity behavior (failure rate threshold triggers attention)

What to do next (common operator paths)

• If something is running: open Campaign detail (by lifecycle)
• If nothing is dialing: start with Troubleshooting: not dialing
• If a campaign is completed: use Campaign reporting