> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing agent performance

# Reviewing agent performance

Improvement work happens in three places: **Call logs** (what happened on each call), the **Agents** view (roll-up and version history), and—when you use them—**Follow-ups** and **Call analysis** outputs.

![Call detail with transcript and recording, or call logs list for QA review.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/images/scripts-ai/reviewing-agent-performance.png?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=8c254803c535a7e68765750117403f50)

**What the static should show:** **Call details** with transcript and recording, or the **Call logs** table filtered by campaign or agent.

## Call logs and call details

* **List:** On **Call logs**, find sessions; use your team’s filters and search as implemented on that page.
* **Detail:** Open a call from **Call logs** to see **Transcript**, **Play recording** / **Open recording in new tab** (when a recording URL exists), and details such as **Voicemail** / answering-machine hints when the backend provides them. Review openings, discovery, and how objections landed against what you wrote in **Step 4 — Prompt & Goals**.

Use exports or bulk actions if your plan includes them (see the **Call logs** screen for **Export** / **Export history** when present).

![GIF media slot](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/images/scripts-and-ai/slot-01.gif?s=4ce942ed17100456c3f9b91cf9013cc8)

**What the GIF should show:** Open a call → scrub audio → jump to a transcript segment.

## Agent overview and follow-ups

From **Agents**, open the agent you care about. On the agent page:

* **Config summary** shows **Model**, **Language**, **Voice**, **Tools** count, **Follow-ups** / **Memory** toggles, **Webhooks** (pre-call / post-call), and **Knowledge** (linked knowledge base or custom).
* If **Follow-ups** are enabled on the agent, a **Follow-ups** card can show **Conversion and volume** (trend/aggregate UI as rendered).
* **Linked follow-up rules** lists rules attached to the agent; the description points you back to the wizard **Step 7** or the follow-up rules page for changes.
* **Version history** lists snapshots; **Restore** loads a version as a new draft (per card copy).
* **Call (browser)** links to a **test call** with tenant and agent query params.
* **Edit agent** returns to the wizard to change the prompt, tools, or defaults.

![Video media slot](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/scripts-and-ai/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=ced733e32205d7a1bd111ffa66886cbd)

**What the video should show:** Compare two sessions before/after a prompt edit, then show **Version history** on the agent.

## Call analysis templates (post-call)

Tenant **Call analysis prompts** are configured on the **Call analysis prompts** page (LLM provider/model, template text, optional JSON **output schema**, starter templates). They are for **analyzing completed calls**, not the live voice script. If your agent attaches analysis in **Default tools** (Step 7), review those outputs alongside transcripts when tuning extraction or coaching rules.

## Related articles

* [Prompt writing fundamentals](https://help.callaro.ai/scripts-and-ai/prompt-writing-fundamentals.md)
* [Customising your call script](https://help.callaro.ai/scripts-and-ai/customising-your-script.md)
* [Setting objection handling rules](https://help.callaro.ai/scripts-and-ai/objection-handling-rules.md)
* [What happens when a human answers vs voicemail](https://help.callaro.ai/scripts-and-ai/human-vs-voicemail.md)


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