> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Spam flagged numbers

# Spam-flagged numbers and compliance skips

The **Telephony** step of **Create campaign** (new or edit) documents platform behavior in two places: the **Number Pool** blurb and the expandable **How the number pool works** section.

![Phone number inventory with a flagged number warning.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/images/phone-numbers/spam-flagged.png?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=3b1cd47e02d6dfeb72dd300743e9a0e0)

**What the static should show:** **How the number pool works** expanded to **6. Spam & compliance skips** so readers see the exact in-app wording about flagged numbers and country restrictions.

## What the product does automatically

**Number Pool** helper text:

* *“…spam-flagged numbers are skipped automatically.”*

**How the number pool works → 6. Spam & compliance skips:**

* Numbers **flagged as spam above the platform threshold**, or **not allowed to dial** the contact’s **country**, are **skipped** and **never** enter the pick—including for the **very first call**.

There is no per-campaign toggle for this in the UI; it is part of dispatcher selection logic described on that page.

![GIF media slot](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/images/phone-numbers/slot-01.gif?s=9d22d8189ffb46944510dac802ed703d)

**What the GIF should show:** A multi-number pool where one line shows degraded pool **Status** on **Number Pool Health**, while calls continue on remaining numbers; optionally open a phone number’s **Phone number** detail → **Campaign Health** for **Pool Status**.

## Where to investigate in the app

| Area | Where | What you see |
| - | - | - |
| Pool rules | Create campaign → **Telephony** | Copy above (source of truth for skip behavior) |
| Per-number pool state | Campaign detail — **Number Pool Health** | **Status** per pooled number; link to the number’s detail page |
| Number vs campaigns | Phone number detail — **Campaign Health** | **Pool Status**, attempts, answer rate, weight (when the API returns campaign number health) |

The phone number **list** shows a general **Status** badge (e.g. active) and **Twilio** for platform-managed numbers; it does **not** surface every spam or reputation field in the table—some metrics exist for API and detail views.

## Operational response (playbook)

1. **Confirm the campaign has more than one eligible number** so skips do not stall outreach—add numbers via **Add number** and attach them in **Telephony**.
2. **Review Number Pool Health** on the campaign: if one line shows a bad **Status** or zero traffic while others dial, treat it as a candidate for replacement or provider review.
3. **Pause or narrow volume** on the affected line at the campaign or provider level until metrics recover.
4. **Check country rules** — **Allowed outbound countries** on the number can interact with compliance skips; empty means no restriction in the UI copy.
5. **Deactivate or release** unusable Twilio-managed lines from the number detail page (**Deactivate** / **Release number**) after leadership sign-off—release is destructive (confirm dialog).

![Video media slot](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/phone-numbers/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=77953cfa28b118fc3b17ddf123876665)

**What the video should show:** Operator walks from campaign **Number Pool Health** into a number detail, reviews **Campaign Health**, then adds a replacement number to the campaign pool.

## Related articles

* [Assigning phone numbers to a campaign](https://help.callaro.ai/campaigns/assigning-phone-numbers.md)
* [Number rotation](https://help.callaro.ai/phone-numbers/number-rotation.md)
* [Sticky number assignment](https://help.callaro.ai/phone-numbers/sticky-number-assignment.md)
* [Adding phone numbers](https://help.callaro.ai/phone-numbers/adding-phone-numbers.md)
* [Wizard Step 2: Telephony](https://help.callaro.ai/campaigns/wizard-step-2-telephony.md)


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