> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Import history and error reports

# Import history and error reports

After you start a contact import from a CSV, Callaro records it as a job you can return to. Use **Contact imports** to see past and in-progress runs, open details, and—when the app provides them—review row-level issues or download a full error report.

## Open Contact imports

From **Contacts**, open **More**, then choose the option to view **Contact imports** (import history). The list is the home for all tenant contact CSV imports: queued, running, and finished.

![Contact imports history table with statuses and results.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/import-history-error-reports.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=d4b409162f05c633fb3dada0299868d0)

![MEDIA: GIF — Open a file name to see the detail page; use back to return to the list.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/slot-01.gif?s=116ca8b374c29de72cebbbbcb5d1a008)

![MEDIA: VIDEO — List and detail: progress, result counts, and error preview area.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/contacts/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=0ef7e946131b8372e40d6aed79fb8691)

## At a glance (list)

The list page is titled **Contact imports**. You can start a new import from the primary action on that screen (it takes you to the import workflow you already use to upload and map a file).

Each row usually shows the file name (linked to detail), a **Status** indicator, **Progress** (how many rows are processed out of the total, often with a bar), a short **Result** line with counts such as created, updated, and skipped, and when the job was **Created**. Click the file name to open the import detail.

## Import detail: status and refresh

The detail view shows the file, an import number or identifier, the same status, and a note that the page can refresh on its own while the job is still active. When processing has finished, that messaging switches to a completed style.

* Until the job is done, treat downstream lists and segments as potentially incomplete for that file’s data.
* A “completed” style status means the job finished, but you should still read **Preview errors** and use **Download errors** when offered—some rows may have been skipped or rejected even when the run completes.

## Preview errors vs. downloaded error report

* **Preview errors** is a compact on-page list (often by row) so you can see common problems at a glance. It may be empty if no row-level issues were recorded.
* **Download errors** appears when a full error report is available for that import. Use it when you need to work through many issues in a spreadsheet or share the list with your team. For very large lists, the app may prepare the file in the background; wait for the control to become available or follow any on-screen status.

![MEDIA: STATIC — Preview errors with at least one row entry.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/slot-01.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=3c400e7501f51fac70e20a00692ed926)

![MEDIA: GIF — Download errors and save the file (use test data in demos).](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/slot-02.gif?s=9bc1a25949ad6dc8ac4c7e251b5c770f)

## When an import fails

1. Open the import detail and read the prominent error area if the app shows one, plus **Preview errors**.
2. Use **Download errors** when the button is there for bulk triage.
3. Fix the source file and start a new run with **New import** from the same area.

**Import details** (file size, start and end times, and similar) helps you audit what ran and when. Pair that with the list **Result** column for a quick check without opening every file.

## Relating to Export history

**Contact imports** and **Export history** are separate: imports bring contacts in from CSV; export history (from **Contacts** → **More**) tracks large or asynchronous contact exports. See [Contact exports](https://help.callaro.ai/contacts/contact-exports.md) for the export side.

**Next: turn imports into segments**

Use filters and segments on the contacts you imported, then use them in campaign audience steps.

* [Filters and segments](https://help.callaro.ai/contacts/contacts-list-filters-and-segments.md)
* [Import contacts](https://help.callaro.ai/contacts/import-contacts-from-csv.md)
* [Campaign audience](https://help.callaro.ai/campaigns/wizard-step-3-audience.md)


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