> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts overview

# Contacts (Start Here)

![Contacts list page with search and actions.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/contacts-list-default.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=97fade3cbaeb8ed10fd8794283f93508)

On the main **Contacts** screen you should see the page header, **Import contacts** (takes you to the import flow), **Add contact** (opens the add dialog), and **More** (links to the Do Not Call list, import history, export history, segments, and custom fields). Below that is the contacts table with search, filters, and column actions.

## Where to find things in the app

* **Contacts list** — the hub for your contact directory.
* **A single contact** — open a row to see full detail and history.
* **Import contacts** — CSV import and past import jobs.
* **Exports** — export history and downloads.
* **Do Not Call (DNC)** — tenant-wide blocked numbers.
* **Segments** — saved filter sets you can reuse, including in campaigns.
* **Custom fields** — define the extra fields that appear on contacts, in filters, and in exports.

If your plan does not include Contacts, or you have not selected a workspace yet, you will see a message to choose a workspace or upgrade instead of the full table.

## How your list works

The list uses **search** (finds text in supported columns), **filters** (rules on contact fields you are allowed to filter on), **sorting** (where the product offers sort for a column), and **pages** of results. What you can filter and sort on depends on your workspace settings and the fields you have enabled.

The table can also start from a **saved segment** (your filters and search are restored so you are looking at the same audience again).

![MEDIA: gif](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/contacts/slot-01.gif?s=116ca8b374c29de72cebbbbcb5d1a008)

What the navigation should show: from **Contacts**, open **More** to reach the **Do Not Call** list, **Segments**, or **Custom fields** when you need those tools.

## At a glance

* The **Contacts** list is where you search, filter, sort, and page through your directory.
* You can add one contact with **Add contact** or bring many in with **Import contacts**.
* **Segments** and the filter panel are covered in [Contacts list, filters, and segments](https://help.callaro.ai/contacts/contacts-list-filters-and-segments.md).
* **DNC** is enforced across outbound work; you manage it from a contact and from the DNC list — see [Do Not Call (DNC)](https://help.callaro.ai/contacts/do-not-call-dnc.md).
* **Custom fields** are configured in **Custom fields** under Contacts and then show in the table, filters, and add/edit forms when you add them to your schema.

## How contacts connect to campaigns and agents

1. **From the contact record** — standard fields, tags, and custom fields you store on the person.
2. **From campaign audience** — segments you save from the list can be chosen when you set who a campaign should call; field mapping is covered in [Contacts → Campaigns → Agent variables](https://help.callaro.ai/contacts/contacts-to-campaigns-and-agent-variables.md).
3. **From static campaign values** — settings you enter once on the campaign so every call in that batch uses the same values.

![MEDIA: video](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/contacts/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=0ef7e946131b8372e40d6aed79fb8691)

What the story should show: a clean list, a segment or filter applied, and that same audience chosen later when you create a campaign (audience step in the wizard).

## Where to go next

* [Import contacts from CSV](https://help.callaro.ai/contacts/import-contacts-from-csv.md)
* [Contacts list, filters, and segments](https://help.callaro.ai/contacts/contacts-list-filters-and-segments.md)
* [Add and edit contacts](https://help.callaro.ai/contacts/add-and-edit-contacts.md)
* [Contact detail page](https://help.callaro.ai/contacts/contact-detail-page.md)
* [Do Not Call (DNC)](https://help.callaro.ai/contacts/do-not-call-dnc.md)
* [Custom fields](https://help.callaro.ai/contacts/custom-fields-for-contacts.md)

> [!TIP]
>
> **Operator note: “garbage in” is real in Voice AI**
>
> If your contacts don’t have the context your agent expects (company, timezone, lead source, etc.),
> the AI will sound generic. Fixing contacts is often the fastest way to improve outcomes.

## Common mistakes to avoid

1. **Importing contacts without timezone** for multi-region outreach.
2. **Not using segments** when you repeat the same targeting across campaigns.
3. **Overusing custom fields** without ownership (schema sprawl in filters and exports).
4. **Treating DNC as optional** — keep the DNC list and per-contact DNC in sync with your policy.

**Next: build a clean contact system**

Import, segment, and keep DNC clean before you scale campaigns.

* [Import contacts from CSV](https://help.callaro.ai/contacts/import-contacts-from-csv.md)
* [Filters and segments](https://help.callaro.ai/contacts/contacts-list-filters-and-segments.md)
* [Campaign Wizard (Start Here)](https://help.callaro.ai/campaigns/creating-a-campaign.md)


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