> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Usage based billing

# Usage and what you are billed

The **Usage** page lists operational events for calls, knowledge-base website imports, and AI file-extraction fallback when that applies. The tenant view shows **charged cost** (what you are billed). Amounts on this page **exclude GST**; **Invoices** include tax where applicable.

The table is the line-level event log. **Billing** → **Overview** summarizes **this month** voice, knowledge base, and analysis costs and pulse counts. Both views reflect the same metering but answer different questions: event detail vs wallet and credit snapshot.

From the dashboard, **View usage** can open **Usage** with a date filter when your role allows it.

![Usage page with event log and amounts excluding GST disclaimer visible.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing/usage-based-billing.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=cd403701ce27d16abfff9c1063328b9f)

![MEDIA: GIF — Apply a column filter from filterable attributes and paginate.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-01.gif?s=af30b298c6310290e382a5544e088230)

![MEDIA: VIDEO — Expand one row’s cost breakdown (pipeline metadata cards).](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=d899c22ad4aabc548e4dbb1c18a2acef)

## What the Usage page is for

Events cover **calls**, **knowledge-base** imports, and **AI file-extraction fallback** where used. The cost column shows what the tenant is charged. Remember: figures here exclude GST; issued **Invoices** add GST when applicable.

![MEDIA: STATIC — Same subtitle block zoomed with exclude GST readable.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-01.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=e9a985078963ee46f04e2c9c9d1feef6)

![MEDIA: GIF — From Billing Overview, choose View Usage Details to open Usage.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-02.gif?s=3ed68a525b24a173060670e5baf413fa)

![MEDIA: VIDEO — Compare totals on Billing Overview vs summed rows on Usage (demo data).](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-02.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=27b26dad863d2ae05ade2ee6c8ae3c35)

## Platform-only usage

**Platform usage** is a separate screen for partner and superadmin workflows. It focuses on internal cost in INR and also states that amounts exclude GST. Day-to-day tenant billing questions belong on **Usage**; internal operators use **Platform usage** when their role includes it.

![MEDIA: STATIC — Platform usage header (internal operators).](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-02.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=b34b5b224788e938681665e7191a8385)

![MEDIA: GIF — Sidebar or nav to Platform usage (role permitting).](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-03.gif?s=30659efe0060a0add8eeb024ab2a982a)

![MEDIA: VIDEO — Usage vs Platform usage labels side by side.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-03.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=68eb9bbd9caa67e2ab9b109281f884fe)


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