> ## Documentation Index
> Fetch the complete documentation index at: https://help.callaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your plan

# Managing your plan and credits

Open **Billing** from the app. The header shows **Billing**. The subtitle either explains that credits are managed by your service provider or that you can view balance, usage, and manage recharges.

**Billing** opens on **Overview**. Use the tabs to switch to **Wallet history**, **Rate and Pulse change history**, and **How it works**.

There is no subscription plan picker on these screens. You see **prepaid credit balance**, **pulse-based** voice pricing, **month-to-date** costs for voice, knowledge base, and call analysis where applicable, optional **quota** fields such as **Max concurrent calls** and **Max sessions**, and **recharge** or **request credits** depending on your role and whether online checkout is enabled for your organization.

From **Overview**, quick actions can take you to **Invoices**, **Usage** details, or **Wallet history**.

![Billing Overview with credit balance and usage summary for the demo tenant.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing/managing-your-plan.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=894867346a9d15a8e123b290cb251032)

![MEDIA: GIF — Open Recharge Credits or Request Credits, enter an amount, submit (test tenant).](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-01.gif?s=af30b298c6310290e382a5544e088230)

![MEDIA: VIDEO — Walk through Pulse & Rate, Cost Breakdown, and Recent Transactions on one tenant.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-01.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=d899c22ad4aabc548e4dbb1c18a2acef)

## Inactive or suspended accounts

If the account is not fully active, **Overview** may show a banner with titles such as **Account suspended**, **Service provider account is …**, or **Account inactive**. The text states that new calls cannot be started or that your service provider’s account is inactive.

![MEDIA: STATIC — Suspension banner on billing overview (if shown for the workspace).](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-01.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=e9a985078963ee46f04e2c9c9d1feef6)

![MEDIA: GIF — Compare Inactive badge vs active state on the same card.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-02.gif?s=3ed68a525b24a173060670e5baf413fa)

![MEDIA: VIDEO — Full overview scroll: hero → usage cards → quick actions.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-02.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=27b26dad863d2ae05ade2ee6c8ae3c35)

## Who can recharge

Superadmin, partner admin, and tenant admin roles (and “request” mode where your org uses credit requests instead of self-serve checkout) determine whether you can add credits. If you are not allowed to top up, the control shows **Top up unavailable** and explains that only a workspace admin can recharge and that you should ask one to top up the wallet.

The dialog is titled **Recharge Credits** or **Request Credits**. When paying online, the description may say that payment is processed via the configured checkout. In request mode, the text differs for partner-scoped tenants vs direct tenants.

![MEDIA: STATIC — Top up unavailable with the workspace-admin helper text.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-02.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=b34b5b224788e938681665e7191a8385)

![MEDIA: GIF — Switch user role (demo) and show CTA label change between Recharge and Request Credits.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-03.gif?s=30659efe0060a0add8eeb024ab2a982a)

![MEDIA: VIDEO — End-to-end checkout modal vs email request success toast.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-03.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=68eb9bbd9caa67e2ab9b109281f884fe)

## Rate and pulse history

On **Rate and Pulse change history**, the table columns are **Date**, **Changed by**, and **Changes**, with labels such as **Pulse** or **Price/pulse** in the changes column. If there is no history yet, you see **No rate or pulse changes recorded yet.** With no tenant selected for tenant-scoped views, you may see **Select a tenant to view rate and pulse change history.**

![MEDIA: STATIC — Rate & Pulse Change History table with at least one row.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-03.png?fit=max\&auto=format\&n=Rn-efrjnSIS1s0ID\&q=85\&s=0c9ca5fb12b3dc0d5c573ebe88f257b1)

![MEDIA: GIF — Open tab Rate and Pulse change history from Billing.](https://mintcdn.com/callaro-docs/Rn-efrjnSIS1s0ID/images/billing-and-account/slot-04.gif?s=927974d5bf4beb1f8980a47171787e0d)

![MEDIA: VIDEO — Explain pulse duration changes vs price-per-pulse changes in the Changes column.](https://mintcdn.com/callaro-docs/1fJs_sKJdgiwY8nj/media/billing-and-account/slot-04.mp4?fit=max\&auto=format\&n=1fJs_sKJdgiwY8nj\&q=85\&s=78309be292b8f114f74607ba573741c9)


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